Shipping Policy

At Gracefully Diamonds, we are committed to delivering your order safely, securely, and efficiently.

Processing Times

All orders are processed within 1–3 business days after payment confirmation.

Custom or made-to-order items may require additional processing time. Any extended lead times for custom or made-to-order pieces will be communicated prior to shipment.

Orders are not shipped or delivered on weekends or public holidays.

Shipping Times

Estimated delivery times:

• United Kingdom: 5–8 business days

• International: 7–9 business days

Please note that delivery times are estimates and may vary due to customs processing, courier delays, weather conditions, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on the website.

Secure & Tracked Delivery

All orders are shipped using secure, tracked delivery services. High-value orders may require a signature upon delivery.

We carefully inspect and package every order to ensure it arrives in perfect condition.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless explicitly stated otherwise.

Gracefully Diamonds is not responsible for delays caused by customs clearance procedures.

If a shipment is refused by the customer or returned due to unpaid customs charges, the customer may be responsible for return shipping costs, customs charges, and any other associated fees deducted from the refund amount.

Delivery Issues

Please ensure your shipping address is accurate before completing your purchase. Gracefully Diamonds is not responsible for delays or losses caused by incorrect shipping information provided by the customer.

If your order arrives damaged, or if you experience any delivery issues, please contact us within 48 hours of receiving your order.

If your package appears lost in transit, please contact us as soon as possible so we can work with the courier to investigate the issue.

Contact Us

If you have any questions regarding shipping, please use the Contact Us form available on our website.