Return & Refund Policy

At Gracefully Diamonds, we want you to feel confident in your purchase. Please read the following policy carefully before placing an order.

Return Eligibility

We offer a 14-day return request policy for eligible items. This means you have 14 days after receiving your order to request a return.

To be eligible for a return, the item must:

• Be in the same condition in which it was received

• Be unworn, unused, and undamaged

• Include all original packaging, certificates, and accompanying materials

• Include proof of purchase or order confirmation

Returns that do not meet these conditions may not be accepted.

Non-Returnable Diamonds & Items

Certain diamonds and products are non-returnable.

Where applicable, a clear notice will be displayed on the product page indicating that the item is non-returnable before purchase.

The following items are generally non-returnable:

• Diamonds marked as non-returnable on the product page

• Custom-made or personalised jewellery

• Special orders or made-to-order items

• Earrings and personal-use jewellery items for hygiene reasons where applicable

• Gift cards

• Sale or clearance items

How to Request a Return

To request a return, please use the Contact Us form available on our website.

If your return request is approved, we will provide instructions on how and where to send your item.

Please note:

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

• We strongly recommend using a fully insured and trackable shipping service for all returns

• Items sent back without prior return approval will not be accepted

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery using the Contact Us form on our website so we can evaluate the issue and resolve it promptly.

International Returns

Customers located outside the United Kingdom may be responsible for any return shipping costs, customs duties, taxes, import fees, or brokerage charges associated with returning an item.

Gracefully Diamonds is not responsible for customs delays or charges incurred during the return process.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please request a return for the eligible product and place a new order separately once the return has been approved.

Consumer Rights

Nothing in this policy affects your statutory consumer rights under applicable consumer protection laws in the United Kingdom, United States, or Canada.

For customers located in the United Kingdom and other regions where applicable consumer protection laws apply, certain cancellation rights may apply except for exempt goods such as custom-made or personalised items.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

Original shipping charges, customs duties, taxes, and import fees are non-refundable unless otherwise required by law.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us using the Contact Us form on our website.